Cart - Cloud Sync Error/Not Syncing

Cloud Sync Error/Not Syncing

Here are a few things to check to ensure your Device gets reconnected to your cloud account. First make sure that your Device is internet connected and the app has been updated.

With the latest app on your device (check updates on App Store for iPad/iPhone OR Play Store for Android), navigate to the Cloud tab. The user and account name will be displayed if the app is still connected to your Cloud account. "Updated Just Now' at the top would indicate that the app has synced data. 

If not, tap on 'Enable Cloud' and then select the 'Join Existing Account' option. Also if app prompts to enter a Code you can log into your Cloud Account https://cloud.agrimatics.com and go to the Users page.

Click on the Manage Mobile Device button (eyeball icon) beside the username/device that you're using. If already connected to an app, you'll have to sign the user out first. That app will no longer display this account's harvest data. (The data will be safe if it has already synced to the cloud OR if the data is in the device and still needs to be synced by following this process). Then the access code to enter on your new device will be displayed.

Please note that you will need a separate user for each device and the access codes are one time use.