Harvest - Cloud Sync Disabled/Not Syncing

Sync Disabled

If your Cloud Tab shows Sync disabled, the most likely issue is that your Pro subscription in your account has expired or the license has been assigned to a different user.

- To troubleshoot check your account's Pro license status by going to https://cloud.agrimatics.com/subscriptions. You will see an "Active" button if your license is current and active. Otherwise tap on Click Here to Add or Renew to continue.

- Once a license has been acquired or if you current license is "Active" head to https://cloud.agrimatics.com/user_licenses You will see at the top a message "You have # active licenses" with the # being the licenses that you currently own. Next, a list of your users/devices will be displayed and a series of Green check marks or red stop signs in front to note which users/devices have a license tied to them. Make sure you have the proper check marks with the users to fix your possible issue. You can do so by removing a license from an user and assigning it to the proper user in the list.

Note: You can check the user of the device you're trying to sync by heading to the Cloud tab in the Libra Harvest app.