Harvest - Cloud Sync Error / Not Syncing

Cloud Sync Error / Not Syncing

Here are a few things to check to ensure your Device gets reconnected to your cloud account.

1. First make sure that your Device is internet connected and the app is up to date.With the latest app on your device (check for updates on your device's app store), navigate to the Cloud tab. The user and account name will be displayed if the app is still connected to your Cloud account. 'Updated Just Now' at the top would indicate that the app has synced data.
2. Tap on 'Enable Cloud' and then select the 'Join Existing Account' option. If the app prompts you to enter a Code, you can log in to your Cloud Account https://cloud.agrimatics.com and go to the Users page. Click on the eyeball icon beside the username/device that you're using. If already connected to an app, you'll have to sign the user out first. Only sign the user out while the app still has the prompt for the access code open. Signing out the user will remotely remove the account's harvest data from the device. The data will be safe if it has already synced to the Cloud OR if the data is in the device and still needs to be synced by following this process. Once the user has been signed out, the access code to enter on your device will be displayed.
3. Check your device's date and time settings are correct.

Please note that you will need a separate user for each device and the access codes are one time use.